Refund Policy

We do not offer returns or refunds for a change of mind.

All product pictures are clicked under daylight using an iPhone to provide the customers with authentic photographs & videos. Kindly check the product description and dimensions before placing an order with us. More pictures & videos can be checked on saved highlights on our Instagram handle.

An exchange will only be issued if the product quality is compromised (major dents, broken) or a wrong product is sent from our side.

You need to email us within 2 days of receiving the package at shophermosa2021@gmail.com

The subject of the email should be – Order number – Damaged/Faulty product.

If the product has quality issues or is broken during transit, we will pay for both-way shipping charges capped at Rs. 100 on each side.

If the exchange is due to a change of mind, the shipping charges to & fro are to be paid by the buyer.

Mandatory Requirements:

An unboxing video needs to be added. In the video, the outer label & AWB number should be visible. The video should be without any cuts or interruption. If these points are not followed, we won't be able to proceed with the exchange.

We do not provide any reverse pickup. The package needs to be sent back within 3 days of receiving our response to the email, in the failure of which the exchange stands canceled.

The product needs to be sent in its original packaging & jewelry is to be placed inside the ziplock. If it is found that damage has occurred because the product was not packaged well, the charges are to be borne by the buyer.

An exchange product will be sent within 3-4 days of receiving the product. Exchange credit will be issued with 3 months validity if the customer wishes to purchase at a later point in time.